This Support WebCast will provide an introduction to Business Contact Manager. This is part of an enhanced version of Microsoft Outlook 2003. Business Contact Manager combines the best Outlook features with tools users can customize for their business. Now users can manage business relationships, track customer information, and market their products and services in a single program. Streamline the way users do business by storing their customer and marketing information in Business Contact Manager. Make sure that you do not miss this exciting presentation as it previews the features of Outlook 2003 with Business Contact Manager.
A business outsourcing firm is to open a new contact centre, creating more than 500 jobs, it was announced today.Firstsource Solutions, which employs 1,800 staff in Northern Ireland, said it planned to expand into Middlesbrough, in a newly renovated building.A company spokesman said: "This investment builds on our long term plans for the UK as we need to service potential clients who require contact centre expertise in the UK." Middlesbrough Mayor Ray Mallon said: "It is great news that Firstsource has recognised Middlesbrough as the ideal location for the latest phase in their expansion. The creation of 300 jobs in the first instance, and a further 200 jobs in the future will have a significant impact on the town. "
Ian Williams, of regional development agency One North East, which has given a grant of £ 1.9 million for the project, said: "This is a real vote of confidence by Firstsource in the North East economy. They recognise the ability of the Tees Valley's workforce to provide excellent services for their clients. "I am delighted that One North East has been able to support this project with finance as well as a great deal of guidance and support from our investment and aftercare team." Firstsource has received backing from a range of public sector partners including Tees Valley Unlimited to ensure the firm has everything it needs to establish this facility in the Tees Valley
Business Contact Manager is software by Microsoft that adds to the usability of Outlook Express for business-oriented customers. When you purchase a copy of the Microsoft Office suite, this software is usually included, unless you buy one of the specific products in the Office Suite, like Word, Excel, Access, or PowerPoint. With this program, users can accomplish several different tasks, helping make their businesses more effective and organized.
The main features of Business Contact Manager allow the users to keep everything in one place by organizing customers and prospective customer leads, managing sales leads and opportunities, creating marketing campaigns (with the ability to track and personalize those campaigns), and integrating project and task management duties. All of these features make the user's business day go much smoother by giving them a centralized place to keep all the information, making the user more proactive to their customers and business practices.Before computers came into the picture, you had to look in multiple places to find all of the information needed to assist the person you were talking to and doing business with. With this Outlook add-on software, you have all that information in one place, like contact information, e-mail, phone calls, appointments, notes, and documents.
